We want you to love what you ordered. If something's not right, here's how our returns and refunds work.
Return window
You can request a return or exchange within 7 days of receiving your order.
Eligibility
To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition.
- In the original packaging, with all tags and accessories included.
- Accompanied by proof of purchase (order number or receipt).
Personalized or custom-made items can only be returned if they arrive damaged or defective, since they're made specifically for you.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@wyshly.in or WhatsApp at 8396992927, including a photo of the item and your order number. We'll arrange a free replacement or a full refund — your choice.
How to request a return
- Email us at support@wyshly.in with your order number and reason for return.
- We'll confirm your return and share the return address and next steps.
- Once we receive and inspect the item, we'll notify you of the approval status.
Refunds
Approved refunds are processed to your original payment method within 7 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Exchanges
Need a different size or variant instead? Let us know when you request your return and we'll arrange an exchange, subject to availability.
Questions?
Reach out to us anytime at support@wyshly.in — we're happy to help.