Changed your mind after placing an order? Here's when we can cancel it, and how to reach us quickly.
When an order can be cancelled
We can cancel an order and issue a full refund only if it has not yet been dispatched. For personalized or made-to-order items, we can cancel only before production has started — once your name or design has gone into production, the item cannot be resold or restocked.
Because orders are processed and shipped within 1–2 business days, cancellation requests need to reach us as early as possible.
When an order can no longer be cancelled
- The order has already been dispatched.
- A personalized item has entered production.
- The order has been delivered — please see our return policy, as all sales are final apart from damaged products.
How to request a cancellation
- Email us at support@wyshly.in or message us on WhatsApp at 8396992927 as soon as possible.
- Include your order number and write "Cancellation request" in the subject line or message.
- We will check the status of your order and confirm by email whether it can be cancelled.
A cancellation is confirmed only once you receive that email from us. Sending a request does not cancel the order on its own.
Refunds on cancelled orders
Approved cancellations are refunded in full, with no cancellation fee. Refunds are processed within 7 business days. Prepaid orders are refunded to the original payment method — depending on your bank, it can take a few additional days to appear on your statement. Cash on delivery orders have nothing to refund, as no payment has been taken.
Changes to an order
We cannot edit an order once it has been placed — this includes the size, colour, variant, or the personalized name. If your order has not yet been dispatched or entered production, we can cancel it so you can place a fresh one with the correct details.
Do double-check your spelling at checkout, since personalized items are printed exactly as the name is entered.
Cancellations by us
In rare cases we may need to cancel an order ourselves — for example if an item is out of stock, the delivery address is not serviceable, or a pricing error occurred. If this happens, we will let you know and refund you in full.
Questions?
Write to us at support@wyshly.in or message us on WhatsApp at 8396992927 — the faster you reach us, the more likely we can stop your order in time.
Business details
Legal name: Lata Mangesh
Trade name: Wyshly
GSTIN: 09GCCPM5110F1ZU
Registered address: Floor 12, Maxblis Grand Kingston, Tower A, Noida, Gautam Buddha Nagar, Uttar Pradesh 201303, India
Email: support@wyshly.in · Phone / WhatsApp: +91 83969 92927